These Terms of Service ("Terms") are a legal agreement between you and Avenor LLC, doing business as "Avenor Solutions" ("we," "us," or "our") governing your use of EZPal, our mobile fitness and workout-tracking application (the "App" or "Service"). By creating an account or using the App, you agree to these Terms and to our Privacy Policy.
You must be at least 16 years old to create an EZPal account, and you confirm this by checking the age-attestation box at signup. You must also have a valid Apple ID and App Store account in good standing to purchase a subscription, since all payments are processed exclusively through Apple.
The optional Training Pal feature additionally requires you to confirm, separately, that you are 18 years or older, based on a self-reported date of birth.
EZPal is currently offered only to users located in the United States and Canada. We do not currently offer, market, or knowingly make the App available outside these two countries.
EZPal provides workout plans, session and set-level logging, progress analytics, and an optional feature allowing you to pair with one other EZPal account (a "Training Pal") to share limited workout activity data, plus a separate, non-paired "Invite" referral program (§9) that any user can use to refer friends.
How workout suggestions are actually generated. Exercise selection and substitution are governed first, and always, by a deterministic, rules-based engine that is the sole authority on physical-safety constraints: muscle-group targeting and equipment availability. A large-language-model ("AI") system may be used to help generate your workout plan; its output is always validated against, and constrained by, the rules engine, and it is never permitted to select something the rules engine would reject on safety grounds. It is not used to classify a freeform exercise name you've entered or to rank substitution candidates: exercise substitution is handled entirely by the rules-based engine, without AI involvement. The Service is a fitness-tracking and general workout-suggestion tool, not a source of medical, dietary, or health advice, and none of its output is a personalized health recommendation; see §4.
EZPal is a fitness-tracking and workout-logging tool. It is not a medical device, and nothing in the App (including any workout plan, exercise substitution, effort-level prompt, or other output produced by the rules-engine-and-AI-assisted system described in §3) constitutes medical advice, diagnosis, treatment, or a personalized health recommendation of any kind. Every suggestion the App makes is general guidance, generated from rules-based logic (and, in a narrow set of cases, an AI system operating strictly within that rules engine's safety constraints; see §3) applied to the information you provide (e.g., stated goals, equipment, self-reported fitness level); it is not tailored to, and does not account for, any medical condition, injury, or other health factor the App has no way to evaluate.
Consult a physician or other qualified healthcare provider before beginning any new exercise program, and before making any significant change to an existing one. This applies with particular importance if you have any pre-existing medical condition, injury, cardiovascular risk factor, are pregnant, or have any other health concern. If you experience pain, dizziness, shortness of breath, or any other concerning symptom while exercising, stop immediately and seek appropriate medical attention.
EZPal does not make, and you should not rely on the App for, any claim of a specific health outcome (e.g., weight loss, injury prevention, improved cardiovascular fitness, or any other medical or fitness result). Individual results vary, and no fitness-tracking app can guarantee an outcome.
Calorie estimates are a rough approximation, not a measurement. Any calorie figure the App shows you (including in your analytics summary and in a weekly summary notification) is calculated from a fixed number assigned to the effort level (Low, Medium, or High) you selected for each logged session, multiplied by your session count for the period shown. It does not use, and is not adjusted for, your body weight, height, age, sex, session duration, the specific exercises you performed, or your heart rate, and it is not derived from any wearable device, sensor, or Apple Health data. Treat any calorie figure the App shows as a rough motivational indicator only, not a scientifically calculated or personalized measurement, and do not rely on it for medical, dietary, or nutritional decisions (for example, calculating a calorie deficit or surplus).
You are solely responsible for exercising safely and within your own physical limits. Effort levels, exercise selections, and any AI-assisted or rules-based suggestions the App provides are general guidance only, never a personalized medical recommendation, and are not a substitute for the advice of your doctor or other qualified healthcare provider.
By using the Service, you acknowledge that physical exercise carries inherent risk of injury, and you assume that risk voluntarily.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may create an account with email/password, or by signing in with Google or Apple. Notify us immediately at support@ez-pal.com if you suspect unauthorized access to your account.
EZPal offers a paid monthly subscription:
EZPal does not offer a free trial. Your subscription begins immediately at the price shown above, billed through your Apple ID at confirmation of purchase, and will automatically renew each billing period at the then-current price until you cancel. You can cancel anytime from within the App (Settings → Subscription) or through your Apple ID subscription settings; cancellation takes effect at the end of the current billing period, and you'll keep full access until then. All payments are processed exclusively by Apple through the App Store; we do not process or store your payment card details.
Without a paid subscription, EZPal remains usable as a free tier with a limited feature set: a subscription is only required to unlock the full feature set described in §3, not to use the App at all.
If you pair with a Training Pal and both of you hold active paid subscriptions, you may become eligible for a separate, lower-priced "Duo" subscription; see §8. You may also be able to earn a discount on a future bill through our Invite program; see §9. Duo pricing and Invite rewards are described in full below and do not change the base price shown above; either only applies if and when you actively choose to take advantage of it.
Prices are subject to change; we will provide notice consistent with Apple's own requirements before any price change affects your existing subscription, and any change will only apply going forward, not retroactively.
Refunds: because all purchases are processed through Apple's App Store, refund requests and decisions are handled directly by Apple, not by us. We cannot directly issue a refund; we can, in some cases, offer goodwill credit/extended access at our discretion.
You may pair with one other EZPal account. Pairing requires your Training Pal's explicit acceptance of your invitation, and either party may end the pairing at any time, effective immediately. What data is shared through this feature, and the consent model governing it, is described in our Privacy Policy §5. This feature is limited to users who have both confirmed they are 18 years or older.
Using this feature (sending or accepting a Training Pal invitation) requires an active, paid EZPal subscription. If either party's paid subscription later lapses, is not renewed, or is refunded, the pairing ends automatically, in the same way as if you had manually unpaired: you'll need to send a new invitation if you want to pair again once both of you are active paying subscribers.
If you and your Training Pal both hold active, paid EZPal subscriptions, you may each become eligible to switch to a separate, lower-priced subscription product we call Duo pricing, approximately half of the standard monthly price, though the exact price will always be shown to you and confirmed through Apple's standard purchase screen before it applies; we will never charge you a Duo price you haven't seen and confirmed.
How it works. Duo pricing is not automatic. Each of you must individually choose to switch to it from within the App (Settings → Subscription). Apple's subscription rules mean this switch takes effect starting your next billing period, not immediately and not retroactively, so you will finish your current billing period at your existing price. This is intentional: we do not, and cannot, silently change what Apple charges you mid-cycle.
If your Training Pal's subscription lapses, or your pairing otherwise ends: your price does not change immediately. You will keep your Duo price for the remainder of your current billing cycle, and we will notify you in the App as your next renewal approaches, so you can choose to switch back to standard pricing. Apple has no mechanism that lets us force a subscription price to change without your own action, so if you take no action, you may continue to be billed at the Duo rate even after your Training Pal relationship has ended, until you switch back yourself.
Duo pricing and Invite-program rewards (§9) do not combine. At any given time, your price reflects at most one of the two, whichever currently applies to you. If you're on Duo pricing, any Invite rewards you've earned are held, not lost, and become usable again if you switch back to standard pricing.
Separately from the Training Pal feature above, any user (whether or not you have a paid subscription) can send an unlimited number of Invites to friends to try EZPal. Sending an Invite requires you to provide the email address of the person you're inviting; see our Privacy Policy §2.10 for how we handle that contact information. We do not send the Invite ourselves; you send it, from your own device, using your own Messages, Mail, or other app of your choosing.
Reward. If someone you invite accepts your Invite and creates an EZPal account, you earn a reward of 10% off your next subscription bill. You can earn up to 5 rewards per calendar month (up to 50% off a single bill, if all 5 stack within the same billing period). Rewards require an active paid subscription to be applied to: if you're not currently subscribed when you earn a reward, it is held, not lost, and will be applied automatically once you have an active subscription to apply it to, subject to an expiration window (currently 90 days from when it was earned). Because Apple's subscription system requires a discount to be confirmed through a special renewal offer, applying a reward may require you to confirm it through Apple's standard purchase screen when your next renewal approaches; we'll notify you in the App when a reward is ready.
Duo pricing and Invite rewards do not combine (§8). You'll always receive whichever one currently applies to you, never both on the same bill.
Abuse and reversal. We may void a reward, for example, if the person you invited refunds or immediately cancels their subscription, or if we determine an Invite was fraudulent (e.g., inviting yourself), and we may limit or suspend your ability to participate in this program if we detect abuse. A reward already applied to a past bill is not retroactively clawed back as cash; voiding only affects rewards that haven't been applied yet.
By participating in this program, the message you send will make clear that you receive a benefit if the person you invite joins EZPal: this program is a referral incentive, not an anonymous recommendation.
You may optionally upload a profile photo. By uploading a photo, you confirm that you own the rights to it or have permission to use it, and you grant us a limited license to store, re-encode, resize, and display it solely for the purpose of operating the Service (i.e., showing it to you and, if applicable, your paired Training Pal). We automatically screen uploaded photos for prohibited content before they become visible to anyone.
Prohibited content. You may not upload any photo that is illegal, sexually explicit, depicts a minor inappropriately, or infringes someone else's rights. We reserve the right to reject, remove, or refuse to display any uploaded photo, and to suspend an account, at our discretion. We comply with applicable law, including any legal obligation to report certain prohibited content to the appropriate authorities.
You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorized access to another user's account or data; interfere with or disrupt the Service's operation; reverse-engineer or attempt to extract the Service's underlying models, rules data, or source code; or use any automated means to access the Service outside of the App itself.
The App, including its design, branding, and underlying software, is owned by Avenor Solutions and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for its intended personal purpose. You retain ownership of your own workout data and any content you upload (e.g., your avatar), subject to the license you grant us in §10 to operate the Service.
The Service relies on third-party providers (see our Privacy Policy §4 for the full list), including Apple's App Store for all payment processing. Your use of Apple's App Store is separately governed by Apple's own terms.
THE SERVICE, AND ANY CONTENT, WORKOUT PLAN, EXERCISE SUBSTITUTION, OR OTHER OUTPUT IT PROVIDES, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WITHOUT LIMITING THE HEALTH & FITNESS DISCLAIMER IN §4, WE MAKE NO WARRANTY THAT ANY WORKOUT PLAN, EXERCISE SUBSTITUTION, OR OTHER SUGGESTION GENERATED BY THE SERVICE IS ACCURATE, SAFE FOR YOUR INDIVIDUAL CIRCUMSTANCES, OR SUITABLE FOR ANY PARTICULAR PERSON.
Some jurisdictions do not allow the exclusion of certain implied warranties, so some or all of the exclusions above may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO THE CARVE-OUTS BELOW: (A) IN NO EVENT WILL AVENOR LLC, OR ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL; AND (B) OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (II) FIFTY U.S. DOLLARS ($50).
Carve-outs: not limited by the above. Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for our gross negligence, willful misconduct, or fraud, or for death or bodily injury caused by our negligence, to the extent applicable law (including, for users in Quebec, the Civil Code of Québec, and for users in other Canadian provinces or territories, applicable provincial or territorial consumer-protection legislation) prohibits limiting such liability.
You agree to indemnify, defend, and hold harmless Avenor LLC, and its officers, employees, and service providers, from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of any law or the rights of a third party; or (d) any content you upload or submit through the Service; except, in each case, to the extent the claim arises from our own breach of these Terms or violation of law.
You may stop using the Service and delete your account at any time from within the App (Settings → Delete Account): this is already fully implemented as a real in-app flow, not a support-request-only process; see Privacy Policy §7 for exactly what deletion does. We may suspend or terminate your account if you violate these Terms, including the acceptable-use (§11) or user-content (§10) provisions.
For users located in the United States: Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, and you and Avenor LLC each waive any right to a jury trial or to participate in a class, collective, or representative action, except that: (i) either party may bring an individual claim in small-claims court; and (ii) this waiver does not apply where prohibited by applicable law.
You may opt out of this arbitration agreement. Within 30 days of creating your EZPal account, you may opt out of this section entirely by writing to support@ez-pal.com with your account email address and a statement that you wish to opt out of arbitration. Opting out will not affect your ability to use the Service, and it does not affect any other part of these Terms. If you opt out, disputes are instead resolved in the courts described in §19.
For users located in Canada: Nothing in these Terms requires you to arbitrate a dispute, or waives your right to participate in a class action, to the extent such a requirement or waiver would be unenforceable under the consumer-protection law of your province or territory of residence. To that extent, disputes are instead resolved in the courts described in §19.
These Terms, and any dispute arising out of or relating to them or the Service not otherwise subject to §18, are governed by the laws of the State of California, without regard to its conflict-of-laws principles. This choice of law does not deprive you of any protection you are entitled to under a mandatory consumer-protection law of the jurisdiction where you live that cannot be waived by agreement, including, for Canadian users, applicable provincial or territorial consumer-protection legislation. Subject to §18, you and Avenor LLC each consent to the exclusive personal jurisdiction and venue of the state and federal courts located within the State of California.
We may update these Terms from time to time. We'll provide notice of material changes within the App before they take effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms: support@ez-pal.com.
Avenor Solutions adopts Apple's Standard EULA (App Store Connect's EULA field left blank), which satisfies Apple's Developer Program License Agreement minimum-terms requirement automatically: no custom EULA drafting needed. This document remains the supplementary Terms of Service, covering everything Apple's Standard EULA doesn't (subscriptions, conduct, the Training Pal feature, data, avatar/user content).