Something not working the way it should, a question about your account or subscription, or feedback on the app? We’re a small team and we read every message ourselves.
Prefer a form? Use the one below — it goes straight to our support inbox.
How do I manage or cancel my subscription?
All EZPal subscriptions are billed through your Apple ID, so cancellation happens there — not by contacting us. In the App: Settings → Subscription, or on your device: Settings app → [your name] → Subscriptions → EZPal. Cancelling takes effect at the end of your current billing period. See our Terms of Service for full billing details.
How does training with a Pal work?
You can pair with one Training Pal at a time. Pairing requires an invitation the other person explicitly accepts, and either of you can end it at any time from within the App — it stops sharing immediately. Only your display name, photo, weekly frequency, streak, and effort-level summary are shared; body stats and per-set weight/rep detail never are. Full detail in our Privacy Policy.
How do I export my data?
In the App: Settings → Export My Data. If you don’t receive what you're looking for, or need it sooner, message us above or email support@ez-pal.com and we'll get it to you directly.
How does Apple Health sync work?
Turn on Settings → Sync to Apple Health and your logged workouts flow into the Health app automatically. This connection is one-way and write-only — EZPal never reads any data from Apple Health, and never asks to. You can turn it off any time in Settings, in EZPal or in the Health app.
How do I delete my account?
In the App: Settings → Delete Account. This permanently removes your workout history and body stats, revokes any linked Apple/Google sign-in, and ends an active Training Pal pairing (your Training Pal is notified). It does not automatically cancel an active App Store subscription — manage that separately through your Apple ID.
Where are your Privacy Policy and Terms of Service?