Something not working the way it should, a question about your account or subscription, or feedback on the app? We’re a small team and we read every message ourselves.
Prefer a form? Use the one below, it goes straight to our support inbox.
For the full list, covering billing, Training Pal pairing, Invites, workout plans, Apple Health and more, see our FAQ. The most common ones are below.
How do I manage or cancel my subscription?
All EZPal subscriptions are billed through your Apple ID, so cancellation happens there, not by contacting us. In the App: Settings → Subscription, or on your device: Settings app → [your name] → Subscriptions → EZPal. Cancelling takes effect at the end of your current billing period. See our Terms of Service for full billing details.
How does training with a Pal work?
You can pair with one Training Pal at a time. Pairing requires an invitation the other person explicitly accepts, and either of you can end it at any time from within the App, it stops sharing immediately. Only your display name, photo, weekly frequency, streak, and effort-level summary are shared; body stats and per-set weight/rep detail never are. Full detail in our Privacy Policy.
How do I export my data?
In the App: Settings → Export My Data. If you don’t receive what you're looking for, or need it sooner, message us above or email support@ez-pal.com and we'll get it to you directly.
How does Apple Health sync work?
Turn on Settings → Sync to Apple Health and your logged workouts flow into the Health app automatically. This connection is one-way and write-only. EZPal never reads any data from Apple Health, and never asks to. You can turn it off any time in Settings, in EZPal or in the Health app.
How do I delete my account?
In the App: Settings → Delete Account. This permanently removes your workout history and body stats, revokes any linked Apple/Google sign-in, and ends an active Training Pal pairing (your Training Pal is notified). It does not automatically cancel an active App Store subscription, manage that separately through your Apple ID.
Where are your Privacy Policy and Terms of Service?